Shipping Policy

1. Shipping Coverage

This Shipping Policy applies to orders placed through ralmuxe.com. We currently provide shipping services to Europe and other worldwide regions. Shipping availability may vary by destination and will be confirmed at checkout before payment is completed.

2. Order Processing Time

Orders are usually processed within 1–4 business days after payment is confirmed. Business days do not include weekends or public holidays. Processing time is separate from the estimated shipping transit time.

3. Shipping Time

Estimated delivery time is usually 7–15 business days for Europe and 12–25 business days for other worldwide regions after the order has been shipped. Delivery time may vary due to customs clearance, carrier delays, weather conditions, public holidays, remote-area delivery limits, or other circumstances beyond our control.

4. Europe Shipping Fees

For orders shipped to Europe, the shipping fee is €6.99. Free shipping is available for Europe orders of €109.00 or more. The final shipping fee and available shipping option will be shown at checkout.

5. Other Worldwide Region Shipping Fees

For orders shipped to other worldwide regions, the shipping fee is €9.99. No free shipping activity currently applies to other worldwide region orders. The final shipping fee will be confirmed at checkout before you complete your payment.

6. Remote Area Delivery

Some remote areas may require additional delivery time or may not be available for standard delivery service. If you are located in a remote area or are unsure whether your address can be delivered, please contact us at help@ralmuxe.com before placing your order.

7. Shipping Carriers

We work with third-party logistics carriers and local delivery partners to complete shipments. The final carrier may vary depending on the destination, package size, shipping route, and local service availability.

8. Order Tracking

After your order has been shipped, we will send a shipping confirmation email with tracking information when available. You may also check your order status through our Track Order page. Tracking updates may take 24–72 hours to appear after the package is handed over to the carrier.

9. Package Damage or Delivery Issues

Please inspect your package as soon as it is delivered. If your package arrives damaged, defective, missing items, or incorrect, please contact us within 48 hours of delivery at help@ralmuxe.com. Please include your order number, clear item photos, packaging photos, shipping label photo, and a brief description of the issue so we can review the case.

10. Customs, Duties, and Taxes

International orders may be subject to customs duties, VAT, import taxes, brokerage fees, or other local charges depending on the destination country or region. These charges are usually the customer’s responsibility unless otherwise stated at checkout. Customs clearance may also affect delivery time and is not controlled by Ralmuxe, LLC.