Privacy Policy

1. Introduction

This Privacy Policy explains how Ralmuxe, LLC collects, uses, protects, stores, and handles personal information when you visit ralmuxe.com, place an order, contact us, request support, use order tracking, or interact with our services.

2. Information We Collect

We may collect information that you provide directly, including your name, email address, phone number, billing address, shipping address, order details, payment confirmation details, customer service messages, return requests, and other information needed to process your order or respond to your inquiry.

3. Order and Shipping Information

Because we provide shipping services to Europe and other worldwide regions, we may use your shipping details to process orders, arrange delivery, provide tracking updates, review remote-area delivery issues, and handle customs or delivery-related questions where applicable.

4. Payment Information

We support payments through Stripe and PayPal. Payment information is processed securely by these payment providers. We do not store your full card number, CVV, PayPal password, or complete payment credentials on our website.

5. Payment Security

Stripe and PayPal may collect and process payment-related data according to their own security standards and privacy policies. We only receive limited payment confirmation information, such as payment status, transaction reference, order amount, payment method type, and fraud or risk review information when provided by the payment processor.

6. How We Use Your Information

We use your information to process orders, confirm payments, arrange shipping, provide order tracking, respond to customer service requests, handle returns and refunds, review delivery issues, prevent fraud, improve website operation, and comply with legal or payment processor requirements.

7. Stripe and PayPal Dispute Support

If a payment dispute, chargeback, PayPal claim, or Stripe inquiry occurs, we may use order records, payment confirmation, customer communication, shipping address, tracking information, delivery status, return request details, product issue photos, and refund records to review and respond to the case.

8. Information Security Measures

We take reasonable technical and organizational measures to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure. These measures may include secure website access, restricted administrative permissions, account access control, data minimization, and regular review of order-related records.

9. HTTPS and SSL/TLS Protection

Our website uses HTTPS with SSL/TLS encryption to help protect information transmitted between your browser and our website. This helps reduce the risk of personal information being intercepted during checkout, account access, contact form submission, or order-related communication.

10. Access Control

Access to customer information is limited to authorized personnel, service providers, or systems that need the information to complete order processing, shipping, customer support, payment review, fraud prevention, return handling, or legal compliance.

11. Data Minimization

We aim to collect only the information reasonably necessary for order fulfillment, payment confirmation, shipping, customer service, return review, refund processing, and website operation. We do not intentionally request unnecessary sensitive personal information.

12. Data Retention

We generally retain personal data for 1 year from the date it is collected, unless a longer period is required for legal compliance, tax records, fraud prevention, payment dispute handling, chargeback review, refund verification, or other legitimate business purposes.

13. Cookies and Website Tools

Our website may use cookies or similar technologies to support basic website functions, shopping cart operation, checkout flow, security checks, analytics, and user experience improvements. You may adjust cookie settings through your browser, but some website functions may not work properly if cookies are disabled.

14. Sharing Information with Service Providers

We may share necessary information with trusted service providers, including payment processors, shipping carriers, logistics partners, website hosting providers, email service providers, fraud prevention tools, analytics tools, and customer support systems. These parties may only use the information as needed to provide their services.

15. International Orders and Data Transfer

Because we provide services to Europe and other worldwide regions, your information may be processed or transferred across different countries or regions for payment processing, order fulfillment, shipping, tracking, customer service, or technical operation. We take reasonable steps to protect your information during such processing.

16. GDPR Rights

If GDPR or similar privacy laws apply to you, you may have the right to request access to your personal data, correction of inaccurate data, deletion of certain data, restriction of processing, objection to certain processing, or a copy of your personal data where legally required.

17. Legal Basis for Processing

Where GDPR applies, we may process your information based on contract performance, legitimate business interests, legal obligations, consent where required, fraud prevention, payment security, customer support, delivery handling, refund review, and dispute resolution.

18. Customer Communication

We may contact you by email or phone when necessary to confirm your order, provide shipping updates, respond to inquiries, review return requests, request additional information for damaged or incorrect items, confirm refund status, or handle payment-related questions. You may contact us at help@ralmuxe.com for privacy-related requests.

19. Protection Against Fraud and Abuse

We may review order activity, payment status, shipping information, device or technical records, customer messages, and return history when necessary to detect fraud, prevent abuse, protect customers, respond to Stripe or PayPal inquiries, and maintain the security of our website and payment process.

20. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, payment methods, shipping services, security measures, legal requirements, or business operations. The updated version will apply once posted on this page.