Frequently Asked Questions

We currently provide shipping services to Europe and other worldwide regions. Shipping availability may vary by destination and will be confirmed at checkout before payment is completed.

Orders are usually processed within 1–4 business days after payment is confirmed. Weekends and public holidays are not included in the processing time.

Estimated delivery time is usually 7–15 business days for Europe and 12–25 business days for other worldwide regions after shipment. Delivery may be affected by customs, carrier delays, weather, holidays, or remote-area limitations.

For orders shipped to Europe, the shipping fee is €6.99. Free shipping is available for Europe orders of €109.00 or more.

For orders shipped to other worldwide regions, the shipping fee is €9.99. No free shipping activity currently applies to other worldwide region orders.

Some remote areas may require extra delivery time or may not be available for standard delivery. If you are unsure whether your address can be delivered, please contact us at help@ralmuxe.com before placing your order.

After your order has been shipped, tracking information will be sent by email when available. You may also check your order status through our Track Order page. Tracking updates may take 24–72 hours to appear.

International orders may be subject to customs duties, VAT, import taxes, brokerage fees, or other local charges depending on the destination country or region. These charges are usually the customer’s responsibility unless otherwise stated at checkout.

We accept the payment methods shown at checkout, including American Express, Google Pay, Discover, Mastercard, PayPal, Visa, JCB, and Apple Pay. Available options may vary depending on location, device, browser, and checkout availability.

All orders placed through ralmuxe.com are charged in euros. If your bank, card issuer, or PayPal account uses another currency, conversion fees or exchange rate differences may be applied by your payment provider.

Yes. Our website uses HTTPS with SSL/TLS encryption to help protect data transmitted during checkout. Full card numbers, CVV codes, PayPal login details, and wallet credentials are processed by payment providers and are not stored by Sunburst Snacks LTD on our website.

Payment may fail because of incorrect card details, insufficient funds, bank restrictions, expired cards, wallet verification issues, PayPal review, security checks, network issues, or payment provider risk controls. You may try another accepted payment method or contact your bank or payment provider.

Customers may request a return within 30 days of receiving the order. Return requests submitted after 30 days will not be accepted, unless otherwise required by applicable law. Please review our Return & Refund Policy for details.

Returned items must be in a condition that does not affect resale. Items should be complete, clean, undamaged, and returned with original packaging, accessories, labels, manuals, protective materials, free gifts, or included parts where applicable.

If the return is caused by our confirmed error, such as a wrong item, damaged item, defective item, or missing item, we may cover reasonable return shipping costs or provide another suitable solution. For personal reasons, the customer is responsible for return shipping costs.

Please contact us within 48 hours of delivery at help@ralmuxe.com. Include your order number, clear item photos, packaging photos, shipping label photo, and a brief description of the issue so we can review the case.

Approved refunds will be returned to the original payment method. Refunds are usually completed within 7 business days after approval, but the actual posting time may depend on your bank, card issuer, PayPal, card network, or payment provider.

We use reasonable technical and organizational measures to protect customer information, including HTTPS, SSL/TLS encryption, restricted access controls, data minimization, and secure payment processing. Personal data is generally retained for 1 year unless a longer period is required by law, dispute review, tax records, fraud prevention, or payment verification.